Application Management Services

Support Features GIT’s SAP Application Maintenance support features — methodologies, services and tools forged from years of success – keep your SAP implementation running seamlessly and without breaks. Strict implementation of SLAs ensure that uptime is maintained at all costs.

SAP Certified Mission-Critical Support

Standard Application & Quality Management

• ASAP methodology supports cost-effective and prompt implementation of services
• Run SAP methodology optimizes the implementation and ongoing management of end-to-end solutions
• End-to-end support standards and best practices, streamlines projects, simplify and optimize end-to-end operations and reduce total cost of ownership for SAP solutions

Technical Quality Checks

• Covers SAP Critical alert, GoLive for version and major upgrades, OS/DB migration check, etc.
• Preempt/resolve top-issues and de-escalate critical situations throughout implementation, projects and maintenance
• Reduce time and budget for implementation and innovation
• Improve system performance, availability, stability and data consistency
• Proactively mitigate risks

SAP Solution manager/application lifecycle management

• Built-in documentation assistant for central documentation of processes, system landscape, custom code and partner applications
• Integrated service desk, root-cause analysis, central monitoring, automated alert system, end-user experience monitoring and change-control management
• ITIL-based standardized and integrated application life-cycle management

SLA-bound production down support